Box Office Director - R10011736

Thursday | June 2, 2022

Company

Paycom Center

Description

SUMMARY

Under general supervision of the General Manager, interact continuously with clients, promoters, artist’s agent and artist’s managers in efforts to solidify business.  This position oversees the Ticket Office for Paycom Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

Box office – oversees the following functions and ensures objectives are being met by box office staff:

  • Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual.
  • Oversees all event information between the promoter, facility personnel and the ticket company in a timely manner.
  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
  • Builds and modifies all computer ticket events and issues computer access codes to facility management.
  • Coordinates the house scale for all ticket events.
  • Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
  • Monitors daily ticket sales for all upcoming events and communicates information to the GM, AGMs, department heads and promoter.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
  • Prepares and presents the final box office statement for ticketed events, as well as assists in settlements as needed. 
  • Responsibilities include but not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion.  On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.

  • Attend weekly staff meetings, booking meetings and marketing meetings. 
  • Develop and maintain a harmonious working relationship with all other departments, tenants and clients. 
  • Lead efforts in creating strategies to increase ticket sales for events. Create new promotion/ticket selling partnerships with corporate partners and other innovative ways to maximize ticket sales.
  • Works with Marketing Department to identify and leverage event, building, ticketing and marketing opportunities with the tenants and partners. 

SUPERVISORY RESPONSIBILITIES

Is responsible for the overall direction, coordination, and evaluation of the box office. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND WORK EXPERIENCE

Bachelor’s degree from an accredited four-year college or university in marketing, public relations, business administration, public administration or related field and five (5) years related experience and/or training, or an equivalent combination of education and experience.

SKILLS AND ABILITIES

  • Excellent communication, problem solving, and organizational skills required
  • Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
  • Ability to analyze data and figures
  • Knowledge of supervisory principles and practices
  • Ability to coordinate and schedule staff
  • Excellent customer service and public relations skills
  • Demonstrated knowledge of ticket office operations
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Organize and prioritize work to meet deadlines. 
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Work independently, exercising judgment and initiative.
  • Be licensed and insured to operate a motor vehicle in the United States.

COMPUTER SKILLS                              

Must be able to operate a personal computer using Windows and Microsoft Office software.  Experience with TM Host, Archtics, and AXS is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

No certifications are required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to communicate verbally and to be able to move around facility. Position requires step climbing, walking, and sometimes running; may be subject to physical confrontations; indoor and outdoor working conditions; irregular hours.

HOURS OF WORK AND TRAVEL REQUIREMENTS

Must be able to work extended and/or irregular hours including nights, weekends and holidays as needed.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

For more information and to apply for this position, click on the link below and submit application

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