Director of Technology - R10012960
Wednesday | Sep. 28, 2022
SUMMARY - Under general supervision of the Senior Director of Facility Operations and Capital Projects, coordinate, supervise, and direct personnel, subcontractors, and the daily activities involved in the successful execution of events and operation for ASM Oklahoma City by performing the following duties personally and through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties and responsibilities may be assigned.
- Oversee all aspects of Technology, which may include but is not limited to technical services, IT, network administration, technical support, software and hardware allocation, contract administration, and contractor selection.
- Manage subordinate managers and supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
- Oversee the ASM Oklahoma City network and technical services needs along with meeting all ASM, NBA, City of Oklahoma City, and Oklahoma City Thunder cybersecurity expectations. This includes PCI compliance.
- Work closely with the Oklahoma City Thunder and the NBA on providing a security and state of the art network.
- Implement and train employees on the operating procedures, preventive maintenance schedules, emergency plans, proper security protocols associated with technology.
- Attend staff meetings. Develop and maintain a harmonious working relationship with all the other departments.
- Review contracts, speak with tenants, and work with subcontractors to determine special requirements.
- Inspect, repair, and replace technology as needed in an efficient and effective budgetarily form.
- In the absence of the Senior Director of Facility Operations and Capital Projects, acts as a main contact and decision maker for the Operations Department as needed with the Assistant Director of Operations.
- Oversee, coordinate, and maintain relationships before, during, and post events with contractors, other departments, and all tenants including the City of Oklahoma City.
- Plan, budget, and schedule facility cleaning and event setups including cost estimates, bid sheets, layouts, and conversions.
- Oversee all contractor agreements pertaining to Technical Services and IT.
- Oversee any labor companies needed for Technical Services and IT.
- Represent the Operations Department in committees and functions as needed.
- Ensures that purchases are made in conformity with company policies. Determines if procedures are effective in complying with company policies and procedures. Works closely with the Senior Director of Facility Operations and Capital Projects to receive direction, establish goals, identify compliance issues, and implement process improvements to ensure efficiency and improve innovation.
- Procures materials at the lowest cost, consistent with the quality and services required, and maintains a consistent supply of necessary goods and services.
- Assist in the design and documentation of specific Purchasing practices and procedures to ensure internal controls are adequate to prevent economic loss.
- Responsible for strategic planning to continually identify process improvements to improve the accuracy, timeliness, and efficiency of the Technology Department.
- Directs and supervises preparation of Bids, Requests for Proposals (RFP’s) and Requests for Qualifications (RFQ’s) for Technology.
- Responsibilities include, but are not limited to, ensuring that staff effectively performs the following functions: ascertaining departmental needs, preparing bid/proposal documents, advertising and soliciting bids/proposals, and evaluating bid/proposal packages for statutory and business requirements.
- Works closely with the Senior Director of Facility Operations and Capital Projects to develop and review RFP’s and RFQ’s, Contracts, and Contract renewals as applicable.
- Consults with vendors concerning specifications for supplies and services. Supervises the development and preparation of answers to questions from vendors concerning proposals, bids, and procurement guidelines of the company.
- Prepares and Reviews tabulations of bids and the evaluation of the proposals and performs cost benefit analysis. Ensures that such information is complete and accurate and presented to the Upper Management Team for approval.
- Responsible for ensuring that appropriate approvals are obtained on all purchases.
- Responsible for timely issuance, maintenance, accuracy, and design of various procurement reports.
- Documents resolution of outstanding purchase orders by working with Accounts Payable Department and the various operational departments.
- Performs financial analysis related to Purchasing issues, and other work-related job duties, including special projects, as assigned.
- Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Responsibilities include but not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion. On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.
- ALL OTHER DUTIES AND RESPONSIBILITIES AS ASSIGNED.
Directly supervises one or more within the IT Department and Technical Services Department. Carries out supervisory responsibilities in accordance with ASM’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree in Computer Science or Information Systems (or equivalent experience).
- Three (3) to five (5) years of progressive IT management in a live event / venue setting.
- Professional sports venue experience preferred.
- Experience leading a small-to-medium technology organization; multi-site IT operations environment preferred.
- Knowledge across multiple IT disciplines including, but not limited to hardware, software, data and device security, phone systems (mobile and on-premises), video teleconferencing, and connectivity (Mac and PC).
- Advanced support level knowledge of Windows & Mac OS and Microsoft 365.
- Advanced support level knowledge of Windows core infrastructure technologies including but not limited to: Active Directory, DNS, DHCP, NPS.
- Advanced support level knowledge of Ruckus and Extreme technologies, including, but not limited to routing, switching, and wireless.
CERTIFICATES, LICENSES, REGISTRATIONS
- Must possess a valid driver’s license
- Good working knowledge of computer hardware and software
- Proficient computer skills including the ability to operate standard office equipment such as computers, fax machines, phone, etc.
- Operate a personal computer using Windows and Microsoft Office software, including Word, Excel and PowerPoint.
- Regularly required to use handheld radio to communicate with coworkers and Management
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
- Possess skills and experience in purchasing procedures and supervising/training personnel.
- Engage in much decision making that is generally governed by procedure and guided by policy.
- Read and comprehend blueprints, drawings, and other related materials.
- Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
- Follow oral and written instructions and communicate effectively with other in both oral and written form.
- Organize and prioritize work to meet deadlines.
- Work effectively under pressure and/or stringent schedule and produce accurate results.
- Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
- Remain flexible and adjust to situations as they occur.
- Must be physically able to climb and work from lifts, ladders, catwalks for long periods of time multiple times per day as needed.
- Standing and walking for extended periods of time
- Visual acuity to distinguish colors and color-coded wires
- Stooping for extended periods of time
- Hearing sufficient to clearly hear voices, alarms, bells and horns.
- Performing work through repetitive eye/hand coordination.
- Repetitive motion of the wrists, hands, and fingers.
- May be exposed to shock hazards while working with wires
- May be exposed to vibrations during events caused by extreme noise
- May be exposed to occasional to frequent noise during events
- May be exposed to strobe lights/lasers during events
- Moderate to extreme exposure to noise during events.
- This position may require working outside with exposure to extreme heat or weather conditions
HOURS OF WORK AND TRAVEL REQUIREMENTS
- Travel negligible
- Shifts vary – Required to work any shift needed (as scheduled).
- Ability to work irregular hours, including nights, weekends, and holidays.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Human Resources Manager: Darla Shaw
Paycom Center – Prairie Surf Studios
One Myriad Gardens, Oklahoma City, Ok. 73102
No Phone Calls
All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.