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ENVIRONMENTAL HYGIENE & HEALTH SCREENING
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FACE MASKS
It is recommended that guests wear face masks while at the arena, but it is not required.
For concerts and special events, Paycom Center employees may be required to wear face masks while working, unless they are fully vaccinated. For Thunder games, all employees are required to wear masks regardless of vaccination status.
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CLEANING & DISINFECTING
Surfaces, especially high-touch surfaces, are frequently disinfected prior to, during, and after an event. These surfaces include, but are not limited to, door handles, seats, food and beverage areas, restrooms, trash receptacles, etc.
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ENVIRONMENTAL HYGIENE & SAFETY TRAINING
All staff cleaning and disinfecting applicable areas are trained
in Environmental Hygiene and Safety (EHS) programs. Contractors and vendors are responsible for training their own employees.
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HAND SANITIZER
Hand sanitizer stations are readily available and easily accessible throughout the facility, especially in high traffic areas.
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HANDWASHING
Handwashing facilities with soap are readily accessible throughout the facility. All guests and personnel are encouraged to wash their hands frequently for a minimum of 20 seconds using soap and water throughout their shift.
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PARTITIONS
Clear partitions may be installed at staff and guest contact areas, including concession stands, bars, and guest services desks.
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GUEST JOURNEY
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BAG POLICY
The venue bag policy allows for a maximum bag size of 14” x 14” x 6”. All bags are screened by security, which may include x-ray technology.
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SECURITY POLICY
All patrons must pass through security prior to entering the building, which may include magnetometers. Additional screening may apply, if necessary.
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CASHLESS VENUE
Paycom Center no longer accepts cash. Point of sale systems accept debit and credit cards, as well as mobile forms of payment.
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ARRIVAL
Fans are encouraged to arrive early and prepare for entry screening protocols.
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TICKET SCANNING PROTOCOL
Paper tickets will be phased out, allowing for an emphasis on mobile ticketing delivery. New ticketing kiosks allow guests to scan their own tickets.
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NON-COOPERATIVE GUESTS
Guest Services personnel are assigned to appropriate locations (i.e., concourses near main gate access points) to remind guests to cooperate in the spirit of health and safety for themselves and others. If a guest is deemed to be non-cooperative in following protocols, they may be subject to ejection.
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RESTROOMS
Restroom surfaces, especially high-touch surfaces, are frequently disinfected prior to, during, and after an event. These surfaces include, but are not limited to, door handles, seats, counters, trash receptacles, etc. Handwashing sinks with soap are readily accessible at all restrooms. Guests are encouraged to wash their hands frequently for a minimum of 20 seconds using soap and water.
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VERTICAL TRANSPORTATION
It is suggested that the number of passengers accessing elevators be limited to a maximum of two unknown persons or a group of six associated persons to promote physical distancing. Elevator usage will be prioritized for accessible guests and employees.
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FOOD & BEVERAGE
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PRE-PACKAGED ITEMS
We have increaded our pre-packaged food and beverage products, and “Grab & Go” style offerings are provided. ‘Self-serve’ locations, like condiment stations, are eliminated. Pre-packaged cutlery, napkins, and individual condiment packs are provided, where needed.
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BEVERAGE & BAR
Guests are asked to hold their own identification for bartender inspection. Single-use disposable cups are used for all drinks.
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SIGNAGE, COMMUNICATION, & TRAINING
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IN-VENUE SIGNAGE
Digital and static signage is placed throughout the facility to encourage physical distancing and health safety protocols, as well as remind guests on new and updated policies.
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STAFF TRAINING
All venue staff are required to undertake a general training program prior to returning to work. The training contains COVID-19 related updates, new policies and procedures, and best practices pertaining to guest care.
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TERMS & CONDITIONS
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NOTICE OF COVID-19 RISK
An inherent risk of exposure to COVID-19 (coronavirus) exists in any public place where people are present. COVID-19 is a contagious disease that can lead to severe illness and death. By purchasing or otherwise accepting a ticket to an event, you are acknowledging that an inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending any event, guests voluntarily assume all risks related to exposure to COVID-19 and agree not to hold event organizers, venue operators, managers and venue owners and their agents and their contractors, liable for any COVID-19 illness or injury in connection with you or your guests’ attendance at the event.
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ENTRY INTO VENUE
In addition to all health and safety policies, ASM OKC will continue to review and revise conditions for entry to ensure all COVID-19 protocols are adequately covered. Conditions are updated on all platforms including venue signage, ticket sale sites, and venue websites to provide any further communication tools for guests.
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DENIAL OF ENTRY
ASM OKC reserves the right to deny entry to any patron who is not in compliance with applicable health and safety rules, including but not limited to, failure to comply with venue policies.
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COMPLIANCE
As a global company, ASM Global must maintain compliance with country, region, and local public and occupational health regulations and ordinances. Regulations and ordinances may change over time. ASM OKC will monitor local, regional, and national public service announcements, memos, and publications that may provide new guidance for protecting employees against COVID-19 as new research is integrated.
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