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ENVIRONMENTAL HYGIENE & HEALTH SCREENING
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FACE MASKS
It is recommended that guests wear face masks while at the arena, but it is not required.
For concerts and special events, Paycom Center employees are required to wear face masks while working, unless they are fully vaccinated. For Thunder games, all employees are required to wear masks regardless of vaccination status.
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PHYSICAL DISTANCING
It is recommended that guests physically distance from those outside their group as much as possible.
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STAFF TEMPERATURE CHECKS
Temperature checks using contactless thermometers will be required for all staff before entering the facility for their shift. Any employees that tests at 100.4 or higher will not be allowed to work.
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CLEANING & DISINFECTING
Surfaces, especially high-touch surfaces, will be frequently disinfected prior to, during, and after an event. These surfaces include, but are not limited to, door handles, seats, food and beverage areas, restrooms, trash receptacles, etc.
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ENVIRONMENTAL HYGIENE & SAFETY TRAINING
All staff who will be cleaning and disinfecting applicable areas will be trained
in Environmental Hygiene and Safety (EHS) programs. Contractors and vendors are responsible for training their own employees.
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HAND SANITIZER
Hand sanitizer stations will be readily available and easily accessible throughout the facility, especially in high traffic areas.
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HANDWASHING
Handwashing facilities with soap will be readily accessible throughout the facility. All personnel are encouraged to wash their hands frequently for a minimum of 20 seconds using soap and water throughout their shift.
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PARTITIONS
Clear partitions will be installed at staff and guest contact areas, including concession stands, bars, and guest services desks.
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GUEST JOURNEY
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BAG POLICY
The venue bag policy allows for a maximum bag size of 14” x 14” x 6”. All bags will be screened by security, which will include x-ray technology.
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SECURITY POLICY
All patrons will pass through magnetometers prior to entering the building. Additional screening may apply, if necessary.
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CASHLESS VENUE
Paycom Center will no longer accept cash. Point of sale systems will be updated to also accept mobile forms of payment.
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QUEUING
In order to maintain physical distancing at entrances, the number of lines will be reduced to maintain six feet between guests entering the facility.
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ARRIVAL
Guests will be asked to maintain physical distancing while entering the building. Select doors will be propped open during entry and exit of patrons to limit touch points throughout the entrances, weather permitting. Fans are encouraged to arrive early and prepare for entry screening protocols.
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TICKET SCANNING PROTOCOL
Paper tickets will be phased out, allowing for an emphasis on mobile ticketing delivery. Ticketing kiosks will allow guests to scan their own tickets.
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NON-COOPERATIVE GUESTS
Guest Services personnel will be assigned to appropriate locations (i.e., concourses near main gate access points) to remind guests to cooperate in the spirit of health and safety for themselves and others. If a guest is deemed to be non-cooperative in following protocols, they may be subject to ejection.
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RESTROOMS
Public restrooms will limit the number of available toilets and handwashing locations. Staff will monitor restroom capacities to encourage physical distancing. If the restroom has more than one entrance, they will be labeled with separate entry and exit doors/openings where possible. Entry lanes may be created on the concourse adjacent to each public restroom.
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VERTICAL TRANSPORTATION
The number of passengers accessing elevators will be limited to a maximum of two unknown persons or a group of six associated persons to promote physical distancing. Elevator usage will be prioritized for accessible guests and employees. Guests using escalators will be encourageed to maintain a six-foot distance between riders.
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SEATING & OCCUPANCIES
Paycom Center is following local government guidance and industry standards on what is acceptable for seating. ASM OKC will continue to review and determine the best approach for promoting physical distancing through lowered venue capacities and seating pods.
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DRINKING FOUNTAINS
All water fountains will be turned off. Concession stands will continue to provide complimentary water at designated concession stands.
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EXIT & DEPARTURE
Guests will be asked to maintain physical distancing while exiting the building. Stairwell doors will be propped open near the end of the event to invite additional routes for egress and to spread the population.
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FOOD & BEVERAGE
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PRE-PACKAGED ITEMS
Pre-packaged food and beverage products will be increased, and “Grab & Go” style offerings will be provided. ‘Self-serve’ locations, like condiment stations, will be eliminated. Pre-packaged cutlery, napkins, and individual condiment packs will be provided, where needed.
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ORDER FULFILLMENT
Food and beverages will be placed on the counter or similar surface rather than handing purchases directly to the guest. Self-service buffets will be discontinued for the time being to eliminate shared guest contact. Communal snacks will be discontinued and converted to individual portions.
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BEVERAGE & BAR
Guests will be asked to hold their own identification for bartender inspection. Single-use disposable cups will be used for all drinks.
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CATERING & PLATED SERVICE
Tables and chairs will be spaced out to allow for physical distancing. Food will be served in closed, containers with lids. Self-service buffets will be discontinued. Communal food (such as bread and butter) will be discontinued and replaced with individual portions. Sealed bottled water will be served, as possible.
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SIGNAGE, COMMUNICATION, & TRAINING
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IN-VENUE SIGNAGE
Digital and static signage will be placed throughout the facility to encourage physical distancing and health safety protocols, as well as remind guests on new and updated policies.
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DIGITAL COMMUNICATIONS
Creative components and messaging will be delivered on digital platforms such as the venue website, social media, and guest newsletter. General reopening information will be widely communicated, as well as individual event notifications to event ticketholders.
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STAFF TRAINING
All venue staff will be required to undertake a general training program prior to returning to work. The training will contain COVID-19 related updates, new policies and procedures, and best practices pertaining to guest care.
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TERMS & CONDITIONS
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NOTICE OF COVID-19 RISK
Throughout the various entry points signage will advise guests that they are assuming risk by entering the venue during a COVID-19 pandemic.
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ENTRY INTO VENUE
In addition to all reopening policies, ASM OKC will review and revise conditions for entry to ensure all COVID-19 protocols are adequately covered. Conditions will be updated on all platforms including venue signage, ticket sale sites, and venue websites to provide a further communication tool for guests.
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DENIAL OF ENTRY
ASM-OKC reserves the right to deny entry to any patron who is not in compliance with applicable health and safety rules, including but not limited to, failure to comply with venue policies, including policies requiring face coverings and requirements to practice social distancing (to the extent possible).
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COMPLIANCE
As a global company, ASM Global must maintain compliance with country, region, and local public and occupational health regulations and ordinances. Regulations and ordinances may change over time as the pandemic expands and contracts. ASM OKC will monitor local, regional, and national public service announcements, memos, and publications that may provide new guidance for protecting employees against COVID-19 as new research is integrated.
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