Since March 2020, Paycom Center has actively been preparing to reopen in a COVID-19 environment while applying an above and beyond approach to ensure a safe and healthy environment with exceptional guest experience as we reopen the facility. Paycom Center's management team, ASM Global – Oklahoma City (ASM OKC), has collaborated with the Oklahoma City Thunder to provide the most advanced hygienic safeguards and operating procedures in a COVID-19 environment while integrating ASM Global’s VenueShield program, which is being utilized by over 300 of their managed venues. These safeguards and procedures have been customized to Paycom Center to inspire confidence and trust in the employees, athletes, artists, and guests that use this venue.

As of January 2022, we do not require proof of vaccination or negative test results for our events. Event organizers reserve the right to change entry policies for their specific event at any time. We recommend checking individual event pages for specific protocols.

ENVIRONMENTAL HYGIENE & HEALTH SCREENING

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FACE MASKS
It is recommended that guests wear face masks while at the arena, but it is not required.

For concerts and special events, Paycom Center employees may be required to wear face masks while working, unless they are fully vaccinated. For Thunder games, all employees are required to wear masks regardless of vaccination status.

   
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PHYSICAL DISTANCING
It is recommended that guests physically distance from those outside their group as much as possible.

   
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STAFF TEMPERATURE CHECKS
Temperature checks using contactless thermometers are required for all staff before entering the facility for their shift. Any employees that tests at 100.4 or higher will not be allowed to work.

   
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CLEANING & DISINFECTING
Surfaces, especially high-touch surfaces, are frequently disinfected prior to, during, and after an event. These surfaces include, but are not limited to, door handles, seats, food and beverage areas, restrooms, trash receptacles, etc.

   
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ENVIRONMENTAL HYGIENE & SAFETY TRAINING
All staff cleaning and disinfecting applicable areas are trained
in Environmental Hygiene and Safety (EHS) programs. Contractors and vendors are responsible for training their own employees.

   
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HAND SANITIZER
Hand sanitizer stations are readily available and easily accessible throughout the facility, especially in high traffic areas.

   
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HANDWASHING
Handwashing facilities with soap are readily accessible throughout the facility. All personnel are encouraged to wash their hands frequently for a minimum of 20 seconds using soap and water throughout their shift.

   
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PARTITIONS
Clear partitions are installed at staff and guest contact areas, including concession stands, bars, and guest services desks.

   

GUEST JOURNEY

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BAG POLICY
The venue bag policy allows for a maximum bag size of 14” x 14” x 6”. All bags are screened by security, which can include x-ray technology.

   
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SECURITY POLICY
All patrons must pass through magnetometers prior to entering the building. Additional screening may apply, if necessary.

   
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CASHLESS VENUE
Paycom Center no longer accepts cash. Point of sale systems accept debit and credit cards, as well as mobile forms of payment.

   
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QUEUING
The number of lines are reduced between guests entering the facility to encourage physical distancing.

   
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ARRIVAL
Guests are asked to maintain physical distancing while entering the building. Select doors will be propped open during entry and exit of patrons to limit touch points throughout the entrances, weather permitting. Fans are encouraged to arrive early and prepare for entry screening protocols.

   
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TICKET SCANNING PROTOCOL
Paper tickets will be phased out, allowing for an emphasis on mobile ticketing delivery. New ticketing kiosks allow guests to scan their own tickets.

   
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NON-COOPERATIVE GUESTS
Guest Services personnel are assigned to appropriate locations (i.e., concourses near main gate access points) to remind guests to cooperate in the spirit of health and safety for themselves and others. If a guest is deemed to be non-cooperative in following protocols, they may be subject to ejection.

   
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RESTROOMS
Restroom surfaces, especially high-touch surfaces, are frequently disinfected prior to, during, and after an event. These surfaces include, but are not limited to, door handles, seats, counters, trash receptacles, etc. Handwashing sinks with soap are readily accessible at all restrooms. Guests are encouraged to wash their hands frequently for a minimum of 20 seconds using soap and water.

   
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VERTICAL TRANSPORTATION
It is suggested that the number of passengers accessing elevators be limited to a maximum of two unknown persons or a group of six associated persons to promote physical distancing. Elevator usage will be prioritized for accessible guests and employees. Guests using escalators will be encourageed to maintain physical distance between riders.

   
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SEATING & OCCUPANCIES
Paycom Center is following local government guidance and industry standards on what is acceptable for seating. ASM OKC will continue to review and determine the best approach for promoting physical distancing through the venue as needed.

   
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DRINKING FOUNTAINS
All water fountains are currently turned off. We will continue to provide complimentary water at designated concession stands.

   
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EXIT & DEPARTURE
Guests are asked to maintain physical distancing while exiting the building. Stairwell doors are propped open near the end of the event to invite additional routes for egress and to spread the population.

   

FOOD & BEVERAGE

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PRE-PACKAGED ITEMS
We have increaded our pre-packaged food and beverage products, and “Grab & Go” style offerings are provided. ‘Self-serve’ locations, like condiment stations, are eliminated. Pre-packaged cutlery, napkins, and individual condiment packs are provided, where needed.

   
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ORDER FULFILLMENT
Food and beverages are placed on the counter or similar surface rather than handing purchases directly to the guest. Self-service buffets are discontinued for the time being to eliminate shared guest contact. Communal snacks are discontinued and converted to individual portions.

   
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BEVERAGE & BAR
Guests are asked to hold their own identification for bartender inspection. Single-use disposable cups are used for all drinks.

   
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CATERING & PLATED SERVICE
Tables and chairs are spaced out to allow for physical distancing. Food is served in closed containers with lids. Self-service buffets are discontinued. Communal food (such as bread and butter) are discontinued and replaced with individual portions. Sealed bottled water is served, as possible.

   

SIGNAGE, COMMUNICATION, & TRAINING

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IN-VENUE SIGNAGE
Digital and static signage is placed throughout the facility to encourage physical distancing and health safety protocols, as well as remind guests on new and updated policies.

   
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DIGITAL COMMUNICATIONS
Creative components and messaging are delivered on digital platforms such as the venue website, social media, and guest newsletter. General reopening information is widely communicated, as well as individual event notifications to event ticketholders.

   
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STAFF TRAINING
All venue staff are required to undertake a general training program prior to returning to work. The training contains COVID-19 related updates, new policies and procedures, and best practices pertaining to guest care.

   

TERMS & CONDITIONS

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NOTICE OF COVID-19 RISK
Throughout the various entry points signage advise guests that they are assuming risk by entering the venue during a COVID-19 pandemic.

   
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ENTRY INTO VENUE
In addition to all reopening policies, ASM OKC will continue to review and revise conditions for entry to ensure all COVID-19 protocols are adequately covered. Conditions are updated on all platforms including venue signage, ticket sale sites, and venue websites to provide any further communication tools for guests.

   
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DENIAL OF ENTRY
ASM OKC reserves the right to deny entry to any patron who is not in compliance with applicable health and safety rules, including but not limited to, failure to comply with venue policies, including policies requiring face coverings and requirements to practice social distancing (to the extent possible).

   
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COMPLIANCE
As a global company, ASM Global must maintain compliance with country, region, and local public and occupational health regulations and ordinances. Regulations and ordinances may change over time as the pandemic expands and contracts. ASM OKC will monitor local, regional, and national public service announcements, memos, and publications that may provide new guidance for protecting employees against COVID-19 as new research is integrated.

 

The VenueShield Reopening Plan will continue to be updated as new information is
released. ASM OKC will continue to use organizations such as the Centers for Disease
Control and Prevention (CDC), National Health Service (NHS), World Health Organization
(WHO), and OU Health for guidance.

COVID-19 WARNING
We have taken enhanced health and safety measures for you, your guests, and our staff. We ask that you follow all posted instructions while at Paycom Center.

An inherent risk of exposure to COVID-19 exists in any public gathering place, such as Paycom Center. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Center for Disease Control and Prevention, senior citizens and people with underlying medical conditions are especially vulnerable.

By entering Paycom Center, you voluntarily assume all risks related to exposure to COVID-19.