The Paycom Center and Prairie Surf Studios is seeking an enthusiastic and highly motivated individual for the position of Guest Relations and Event Security Manager with a strong emphasis on training and development of staff.  The position will hire, train, and manage guest relations and event security staff to provide world class customer service to our guests, tenants, and clients.  The position will oversee a department of 300-400 Guest Relations and Event Security personnel and provide staffing for the Oklahoma City Thunder and Oklahoma City Blue games, as well as other events scheduled at the facility. This position administers the Guest Relations & Event Security functions on a full-time basis through delegation and attendance at events, often requiring work extended and/or irregular hours including nights, weekends and holidays.

 

The ideal candidate is motivated and outgoing.  They can remain calm under pressure.  They are a multi-tasking, quick thinking problem solver that can adapt effectively to any situation.  They enjoy leading, developing, and motivating people and can work well with a variety of personality types. 

 

Departmental Culture:  The Event Services Department is a supportive tightknit team with a what-ever-it-takes attitude.  We hold ourselves to highest level of service and professionalism while maintaining a relaxed and enjoyable atmosphere. 

 

SUPERVISORY AND ADMINSTRAVTIVE RESPONSIBILITES

• Lead 300 – 400 PT employees, including Event Security, Guest Relations, and Event Day Supervisors.  
• Responsible for interviewing, hiring, training and continuously developing employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems. 
• Ensure that all Guest Relations & Event Security policies and procedures are followed.
• Complete performance appraisals as needed. 
• Develop and implement policies, procedures and training programs for Guest Relations & Event Security staff.
• Creates, distribute, and monitor deployment for Event Security and/or Guest Relations staff. 
• Order, maintain, and monitor Guest Relations & Event Security equipment and inventory including uniforms, wands, and search equipment.
• Using ABI Mastermind ABI Mastermind TMSS Workforce Management Software system to schedule employees and create deployments. 
• Ensure accurate timekeeping records and payroll is completed for all employees on time. 
• Create post event reports. 
• Manage lost and found. 

 

TRAINING RESPONSIBILITES

• Create and facilitate productive, interactive, and engaging training programs for onboarding and departmental annual trainings in guest relations and event security. 

 

CREATIVE RESPONSIBILITES

• Create and maintain departmental manuals, training guides, and employee recognition programs.   

 

EVENT RESPONSIBILITES

• Meet with show promoters to discuss guest services and event security needs. 
• Conduct pre-event briefings including event details and special requirements for GRES supervisors.
• Coordinate with Guest Relations & Event Security supervisors for sign in and release of team members.
• Responsible for overall crowd management for events.
• Assist with last minute and/or emergency patron needs.
• Ensure guests feel welcome by greeting and seating guests in the arena in a friendly, professional manner to assure a positive impression.
• Enforce all building policies and procedures during an event to assure safety and security for all.
• Manage entry lines including ticket-taking, walk-through metal detectors, and bag searches. 
• Manage functionality of walk-through metal detectors, hand wands, and ticket scanners.   
• Respond to and investigate incidents/inquire with witnesses on scene.
• Serve as a point of contact for patron complaints and Guest Relations Supervisors & Event Security and Representatives concerns/issues and respond in a prompt, kind, and courteous manner. 
• Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, marking chairs, etc.
• Work in conjunction with the ADA coordinator to ensure the needs of guests with disabilities are met and ensure overall ADA guidelines are in compliance.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Function in a team environment. 
• Work closely with tenant and clients regarding their special needs and programs.
• Exhibit courteous hospitality at all times and be proactive in every area.
• Work cooperatively with all staff members.
• Maintain a professional appearance and demeanor at all times.
• Assist all other departments as needed.
• Maintain and enforce ASM GLOBAL appearance standards.
• Perform all other duties as assigned.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the supervisory and essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

EDUCATION OR EXPERIENCE

• Minimum one (2) years of experience in Guest Relations and Event Security 
• (1)  year in a supervisory capacity
• High School Diploma or Equivalent

 

CERTIFICATES, LICENSES, REGISTRATIONS

• No certifications are required.

 

COMPUTER SKILLS                                        

• Experience with ABI Mastermind TMSS Workforce Management Software and ESS preferred. 
• Operate a personal computer using Windows and Microsoft Office software.

 

 

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising sound judgment and initiative.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Ability to work well with multiple personality types. 
• Ability to work effectively in a team environment.
• Must be able to work well independently and able to hire, train, manage, and motivate others.
• Excellent verbal and written communication and documentation skills required.
• Must be able to successfully handle multiple priorities in high stress situations.
• Strong understanding of budgets and financial responsibility preferred. 
• Strong training background preferred. 
• Experience in crowd control management preferred.
• Experience managing queue lines walk-through metal detectors preferred. 

 

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel minimal.
• Available to work extended and/or irregular hours including nights, weekends and holidays.

 

PHYSICAL REQUIREMENTS – the physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• This position may require working outside with exposure to extreme heat or weather conditions
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

SUMMARY – Under the direct supervision of the Operations Management this position will perform various physical tasks to set-up and tear-down equipment and materials for arena and convention center events, as well as, clean and maintain the facility and provide other operational tasks as needed.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Prepares facility for shows including chairs, stages, tables, drape, stanchion and other equipment as assigned.
• Participates in the installation of basketball courts, ice surfaces, subfloors, and retractable seating as required for the event.
• Performs exterior cleaning of plaza and steps.
• As needed cleans interior and exterior glass.
• Disposes of all waste, including bulk trash removal from building in all areas.
• As needed cleans and sanitizes restrooms.
• As needed sweep & mop areas and shampoo carpets as assigned or needed.
• Clean and maintain all areas as assigned.
• Reads, understands event work orders.
• Coordinates work with all operations sections
• Maintains a safe working environment.
• Attends to and conforms to the policies established by SMG in the successful performance of this position.
• Operate forklifts, scissor lifts, boom lifts and company vehicles.
• Uses equipment as required upon completion of training in safe manner and as directed by operational standards i.e. forklifts, scrubbers, scissor lifts, boom lifts, etc.
• Work on special projects as needed.
• All other duties and responsibilities as assigned.

 

SUPERVISORY RESPONSIBILITIES

This position has limited supervisory responsibilities for employees in the operations department.  Carries out any temporarily assigned supervisory responsibilities in accordance with SMG’s policies and applicable laws.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

EDUCATION AND/OR EXPERIENCE

• Must possess a high school diploma or GED.
• Prior conversion and/or event experience in an arena, convention center or other similar public assembly facility preferred.

 

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work in a multi-tasking environment with minimal supervision.
• Ability to work well under pressure.
• Ability to work well in a team environment, alone, or with or without direct supervision.
• Good verbal communication skills.
• Must possess the ability to follow written and or verbal instruction.

 

PHYSICAL REQUIREMENTS

• Must be physically able to bend, stoop, walk up stairs and work from lifts, ladders for extended periods of time as needed.
• Standing and walking for extended periods of time.
• Moderate to extreme exposure to noise during events.
• Daily lifting up to 50 lbs. multiple times a day. 
• Eye-hand-foot coordination.
• Hearing sufficient to clearly hear voices, alarms, bells and horns.

 

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility

 

COMPUTER SKILLS                       

• Minimal proficiency computer skills including the ability to operate standard office equipment such as computers, fax machines, phone, etc.

 

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel negligible
• Shifts vary – Required to work any shift needed (as scheduled)
• Ability to work irregular hours, including nights, weekends, and holidays.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

ASM, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Event Manager in Oklahoma City. Under general supervision, the Event Manager controls and monitors the customer contact aspect and front-of-house division of the facility.  Plans, monitors, directs, and manages the event coordination, security, crowd control, exhibitor services, outside contractor service functions, and enforces fire marshal regulations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following.  Other duties and responsibilities may be assigned.

• Supervise Event Coordinators and train them on successful and appropriate business practices.
• Develop and maintain positive and impactful relationships with clients, co-workers, and other business entities.
• Work alongside the Senior Event Manger and Senior Director of Events to develop new policies and procedures for event management.
• Ensure successful event coordination activities by supervising and training Event Coordinators. 
• Plan, organize, and manage events at Paycom Center, Home of the Oklahoma City Thunder.
• Develop assignment schedules for all staffing requirements for the proper presentation of event.
• Supervise emergency/medical personnel, crowd control, ushers/ticket takers, and Police Officers as well as contract employees for events.
• Research, review and recommend equipment, materials and supplies required in providing event services and planning.
• Coordinate outside service needs with food and beverage contractor, decorators, or other vendors.
• Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.
• Coordinate with marketing department all media entry into the building before, during or immediately following events.
• Assist in preparation of facility budget and estimated revenues.
• File all personal injury and accident reports that may occur during events to management office.
• Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.
• Make immediate decisions and communicate with all users of the facility in an emergency situation.
• Communicate with clients to obtain necessary technical requirements and other event related information.
• Inspect buildings and specific meeting areas to evaluate suitability for occupancy, considering such factors as air circulation, lighting, location, room size and specific event requirements.
• Ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the client's contractual agreement.
• Monitor performance of front of house staff including guest services, security, medical and event staff.
• Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments.
• Manage the preparation for upcoming events. 
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations
• Work irregular schedule to ensure proper supervision of all events and activities scheduled in the facility, as required.  This individual should be prepared to put in necessary hours, which include nights, weekends, and holidays.

 

Supervisory Responsibilities:

This position is responsible for directly supervising Event Coordinators and Event Service Intern as well as indirectly supervise Event Staff during events. Carries out supervisory responsibilities in accordance with ASM’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

 

Qualifications:

To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

Education and/or Experience:

• Bachelor’s degree from an accredited four-year college or university and five (5) years related experience and/or training, or an equivalent combination of education and experience.
• A minimum of three (3) years of that experience in event management or convention services in a hotel or multi-purpose public assembly facility is preferred.
• Be licensed and insured to operate a motor vehicle in the United States.

 

Knowledge, Skills and Abilities:

• Knowledge of public assembly facility management, customer services practices and exhibitor services practices are a plus.

• Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event coordination and event-related services.
• Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties.
• Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations.

• Follow oral and written instructions and communicate effectively with others in both oral and written form.

• Organize and prioritize work to meet deadlines.  Work effectively under pressure and/or stringent schedule and produce accurate results.
• Work independently, exercising judgment and initiative.
• Remain flexible and adjust to situations as they occur.

• Possess knowledge of building operations, maintenance, practices, and safety requirements.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Possess excellent organizational skills.
• Work in a fast-paced environment.

 

PHYSICAL REQUIREMENTS – The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

• May spend long hours in walking, standing, or sitting while working.
• Ability to lift up to 50 lbs.
• Manual dexterity - Regularly required to use hands to handle or feel.
• Visual acuity for review of computer monitors, contractual agreements, etc.

 

HOURS OF WORK AND TRAVEL REQUIREMENTS:

• Occasional Travel may be required.
• Work hours may vary – Ability to work irregular hours during events, including nights, weekends, and holidays.

 

COMPUTER SKILLS:                                          

• Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint.  Experience in AutoCAD or other graphics program preferred.
• Operate a personal computer using Windows and Microsoft Office software
• Operate standard office equipment including copier, fax machine, etc.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

As a Restaurant Manager, you will be responsible for ensuring that our guests are provided with excellent service and our team members are upholding Levy's hospitality standards. 

Detailed Responsibilities

 

Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards
Trains and conveys brand clarity through the menu, wine, and beverage knowledge
Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards, and client requirements
Engages in the financial goals of the operation with support from the General Manager
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Executes inventory controls
Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
Executes all menu requirements and fulfills all guest-specific service requests
Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
Holds team accountable to steps of service to deliver great guest service
Ensures team members have the tools necessary to complete their jobs
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains, and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Other duties, as assigned

 

 

Job Requirements

5+ years of experience in a food and beverage operational position
Bachelor’s degree in Hospitality Management is preferred 
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

 

Curious about Life at Levy? Check it out: Levy Culture

 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis. 

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

The Premium Bar Manager s responsible for working alongside the local leadership to oversee our Operations team at the location – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

 

Detailed Responsibilities

 

* Understands all menus, product offerings, packaging and pricing
* Ensures all areas have proper displays and merchandise
* Executes all security, safety and sanitation standards
* Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each event
* Follows and executes preventative maintenance schedule as set forth by local leadership
* Holds team accountable to steps of service to deliver great guest service
* Ensures show quality standards are maintained at all times
* Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
* Regularly obtains feedback from clients and guests to improve operations
* Responds and assists in any departmental guest service issues
* Executes all menus, promotions and programs as outlined by the local leadership in accordance with Levy standards
* Achieves daily sales and assigned cost goals
* Achieves assigned budget goals
* Follows and enforces responsible alcohol service policies
* Effectively verifies all opening and closing inventories
* Executes required daily reporting in a timely manner
* Ensures required department reports are completed and information is compiled at month-end closing
* Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
* Forecasts and adequately schedules team members to meet operational needs and desired targets
* Ensures proper payment handling procedures are being performed
* Ensures assigned areas are fully stocked and are ready for operation
* Ensures complete maintenance and on-site training of the current POS system and equipment
* Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
* Interviews, hires, trains and develops team members according to Levy guidelines
* Other responsibilities, as needed

 

Job Requirements

* 3+ years of leadership experience in hospitality or retail
* Bachelor’s Degree in Hospitality Management is preferred
* High level of computer literacy
* Understanding of financial concepts
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills

 

Curious about Life at Levy? Check it out: Levy Culture

 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis. 

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

ASM, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Event Security role for ASM-OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this individual is to ensure the safety of guests and secure restricted areas.  This is a part-time position that is usually scheduled to work after normal business hours.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Accurately check all staff/guests bags as they enter the arena, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation, and set bags aside for searching or re-screening as indicated by equipment.
• Operate a walkthrough magnetometer to screen guests, employees and contractors entering the arena.
• Ensure guests feel welcomed by greeting guests to the arena in a friendly, professional manner.
• Verifies credentials to ensure control of access into restricted areas.
• Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like x-ray equipment, ticket kiosks, handrails, and search tables.
• Assist guests in ticket scanning kiosks when needed.
• Responds immediately and professionally to guest disturbances/incidents.
• Secures the perimeter of ticketed areas.
• Arrives for shift on time, neatly groomed and in a clean, pressed well maintained uniform.
• Accurately and thoroughly complete incident reports when needed.
• Effectively diffuse potentially volatile situations.
• Works cooperatively with other departments and vendors within the arena.
• Interacts with guests in a polite and professional manner.
• Answers guests’ questions in a knowledgeable, helpful and professional manner.
• Consistently and continually enforces facility policies and procedures relative to prohibited items, disruptive guests, etc.
• Monitor the crowd during all events.
• Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
• Performs other duties as required to the satisfaction of supervisors and management.

 

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities. 

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Must present a neat, well-groomed appearance.

 

EDUCATION AND/OR EXPERIENCE

• Previous customer service experience required.
• Previous experience in guest relations or security; ideally in an arena or event setting preferred.
• High school diploma or equivalent

 

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate exceptional skills in customer relations, communications and problem solving.
   
• Excellent verbal communication skills required with a thorough understanding of written and spoken English. Bilingual is a plus.
• Knowledge and skill in radio communication.
• Ability to listen effectively, take and execute directions as given.
• Ability to remain calm and focused during times of stress.
• Work independently, exercising judgment and initiative to diffuse situations.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

 

PHYSICAL REQUIREMENTS

• This position may require working outside with exposure to extreme heat or weather conditions
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

ASM, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Guest Relations Representative role for ASM-OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this representative is to provide World-Class customer service to all guests at Paycom Center  This is a part-time position that is usually scheduled to work after normal business hours.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Ensure guests feel welcomed by greeting and seating guests in the arena in a friendly, professional manner.
• Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like handrails.
• Act as a resource and host to guests visiting the Arena and Convention Center by maintaining a working knowledge of our facilities and special events.
• Assist guests with elevator/escalator services, including ADA elevator.
• Respond to all guests’ concerns/complaints in a prompt, courteous and professional manner.
• Serve as the main point of contact for all guest requests/needs and then pursue the issue to a resolution.
• Enforce all building policies and procedures during an event to assure safety and security for all.
• Exhibit courteous hospitality at all times and be proactive in every area.
• Work cooperatively with all staff members.
• Respond to and investigate incidents/inquire with witnesses on scene.
• Provide public assistance with lost and found.
• Monitor the crowd during all events.
• Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
• Must maintain a professional appearance and demeanor at all times.

 

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

EDUCATION AND/OR EXPERIENCE

• Previous customer service experience required.
• High school diploma or equivalent

 

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Ability to work effectively, independently and in a team environment

 

PHYSICAL REQUIREMENTS

• This position may require working outside with exposure to extreme heat or weather conditions
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

 

CERTIFICATES, LICENSES, REGISTRATIONS

• No certifications are required.

 

COMPUTER SKILLS                                      

• For use of our scheduling system, the ability to access a computer with internet access is a plus. 

 

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel not applicable
• Ability to work a flexible schedule including, but not limited to days, nights, weekends and holidays. Overnight shifts are a plus.
• While all employees will be expected to be available for no less than 80% of all events, this does not guarantee any set number of hours.  Employees will be expected to meet acceptable attendance standards for those events for which they are scheduled.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Under general supervision, patrols assigned territory to protect patrons and property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Stand guard during events. Tour post periodically to ensure safety of patrons, staff, vendors, participants and others on premises.

• Handle any disturbances or problems that arise during event or at the facility. If necessary, escort disruptive individual(s) to security office and/or off the premises.

• Write incident reports and meet with security supervisor to review procedures.

• Inspect alarms and fire extinguishers/sprinkler systems to ascertain they are set to operate.

• Inspect premises for signs of intrusion or tampering.

• Tour facility, examining doors, windows and gates to ensure they are secure.

• Assist with crowd control inside and outside of premises.

• Control unusual circumstances and events during fire, storms, riots and other emergencies.

• Respond immediately to emergency situations -- answer alarms and investigate disturbances.

• Assist departments, such as Box Office, when handling large sums of money.

• Act in a professional manner with clients, employees, exhibitors, patrons and others encountered in the course of employment.

• When necessary, document all shipping and receiving.

• Keep record of all keys, radios and other facility equipment that are signed out.

• Has a neat, professional appearance and comes to work in complete and clean assigned uniforms.

• Comes to work; is on time and completes shift assignments (including overtime, if needed)

• Be courteous, respectful and responsive to the general public, customers and guards.

• Project positive and confident professional image.

• Customer Service to the highest level possible.

• Maintain the highest standards of business ethics

• Other duties and responsibilities may be assigned

SUPERVISORY RESPONSIBILITIES
This position has limited supervisory responsibilities. Carries out any temporarily assigned supervisory responsibilities in accordance with ASM's policies and applicable laws.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EDUCATION AND/OR EXPERIENCE

• Must be 18 years of age

• Prefer previous experience in a security role

• Must have a high school diploma or GED equivalent

KNOWLEDGE, SKILLS AND ABILITIES

• Minimum kinds of knowledge, skills and abilities required to this job:

• Ability to communicate effectively and to prepare, maintain and analyze records and reports.

• Skill in: ability to work cooperatively with others; analytical skills; decision making skills; effective written, verbal, presentation and listening communication skills; effective negotiation and mediation skills.

• Ability to handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations.

• Knowledge of security and safety guidelines, and of laws and regulations that affect security policies, procedures, rules and operations

• Knowledge of security technology, CCTV, Door Access System and security project implementation

• Must be able to read, write and understand English

• Must be eligible to work in the United States

• Meet the physical requirements of this position

 

CERTIFICATES, LICENSES, REGISTRATIONS

• Be licensed and insured to operate a motor vehicle in the United States.

PHYSICAL DEMANDS

• May spend long hours in sitting, walking or standing.

• Occasionally lift/push/pull objects weighing up to 25 lbs. Rarely lift/push/pull objects weighting up to 50 with or without assistance

• Ability to operate security equipment.

• Manual dexterity - Regularly required to use hands, to finger, handle or feel to handle building keys and open doors.

• Reach with hands and arms.

• Climb or balance and stoop, kneel, crouch and crawl to access different parts of the building.

• Visual acuity -- due to the possibility of spending long periods of time viewing security monitors

• May be exposed to moderate to extreme noises.

COMPUTER SKILLS

• Proficient computer skills including the ability to operate computers and security monitors

• Operate a personal computer using Windows and Microsoft Office software.

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel negligible

• Shifts vary -- Required to work any shift needed (as scheduled)

• Work extended and/or irregular hours including nights, weekends and holidays as needed.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Human Resources Manager: Darla Shaw
Paycom Center -- Prairie Surf Studios
One Myriad Gardens, Oklahoma City, Ok. 73102
dshaw@asm-okc.com
No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Administrative Assistant at (405) 602-8517.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.