The Paycom Center is seeking an enthusiastic and highly motivated individual for the position of Event Services Coordinator. This role is a hybrid position encompassing event coordination and event day personnel. 50% of this role will be dedicated to Event Management and the other 50% is with Guest Relations and Event Security. This position assists the Event Manager and Guest Relations and Event Security Managers on a day-to-day basis and in a full-time capacity.

ESSENTIAL DUTIES AND RESPONSIBILITES

Meet Include the following.  Other duties and responsibilities may be assigned.

• Plan, organize, and manage events at Paycom Center.

• Supervise emergency/medical personnel, crowd control, ushers/ticket takers, and Police Officers as well as contract employees for events.

• Collect, filter, and present arena feedback data to management and directors.

• Coordinate outside service needs with food and beverage contractor, decorators, or other vendors.

• Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.

• File all personal injury and accident reports that may occur during events to management office.

• Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.

• Communicate with clients to obtain necessary technical requirements and other event related information.

• Inspect buildings and specific meeting areas to evaluate suitability for occupancy and ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the client's contractual agreement.

• Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments.

• Coordinate and satisfy the requirements of multiple events occurring simultaneously.

• Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.

• Ensure that all Guest Relations & Event Security policies and procedures are followed.

• Serve as a point of contact for patron complaints.

• Assist in updating Guest Relations & Event Security personnel files and schedules.

• Oversee Guest Relations & Event Security recognition board.

SUPERVISORY RESPONSIBILITIES

This position has limited indirect supervisory responsibilities during the events. Carries out supervisory responsibilities in accordance with ASM’s policies and applicable laws.  Responsibilities include planning, assigning and directing work, addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the supervisory and essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EDUCATION OR EXPERIENCE

• Minimum (1) year in a supervisory capacity.

• Bachelor’s degree from an accredited four-year college or university preferred.

• Facility management experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate exceptional skills in customer relations, communications and problem solving.

• Possess knowledge of building operations, maintenance, practices, and safety requirements.

• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

• Follow oral and written instructions and communicate effectively with others in both oral and written form.

• Experience managing queue lines walk-through metal detectors preferred. 

• Work independently, exercising sound judgment and initiative.

• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons, and others encountered in the course of employment.

• Work in a fast-paced environment.

• Remain flexible and adjust to situations as they occur.

• Ability to work well with multiple personality types. 

• Ability to work effectively in a team environment.

• Excellent verbal and written communication and documentation skills required.

• Must be able to successfully handle multiple priorities in high stress situations.

• Work effectively under pressure and/or stringent schedule and produce accurate results.

COMPUTER SKILLS                                        

• Operate a personal computer using Windows and Microsoft Office software.

• Operate standard office equipment including copier, scanner and fax machine.

• Experience with ABI Mastermind TMSS Workforce Management Software preferred. 

• AutoCAD experience preferred.

PHYSICAL REQUIREMENTS – the physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Visual acuity for review of computer monitors, contractual agreements, etc.

• This position may require working outside with exposure to extreme heat or weather conditions

• Ability to stand on feet for long periods of time including walking long distances and stairs.

• May be exposed to moderate to extreme noise during events.

• Ability to lift or move up to 50 pounds.

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel minimal.

• Available to work extended and/or irregular hours including nights, weekends, and holidays.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Human Resources Manager: Darla Shaw

Paycom Center

100 West Reno Avenue, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8517

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

SUMMARY – Under the direct supervision of the Operations Management this position will perform various physical tasks to set-up and tear-down equipment and materials for arena and convention center events, as well as, clean and maintain the facility and provide other operational tasks as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Prepares facility for shows including chairs, stages, tables, drape, stanchion and other equipment as assigned.
• Participates in the installation of basketball courts, ice surfaces, subfloors, and retractable seating as required for the event.
• Performs exterior cleaning of plaza and steps.
• As needed cleans interior and exterior glass.
• Disposes of all waste, including bulk trash removal from building in all areas.
• As needed cleans and sanitizes restrooms.
• As needed sweep & mop areas and shampoo carpets as assigned or needed.
• Clean and maintain all areas as assigned.
• Reads, understands event work orders.
• Coordinates work with all operations sections
• Maintains a safe working environment.
• Attends to and conforms to the policies established by SMG in the successful performance of this position.
• Operate forklifts, scissor lifts, boom lifts and company vehicles.
• Uses equipment as required upon completion of training in safe manner and as directed by operational standards i.e. forklifts, scrubbers, scissor lifts, boom lifts, etc.
• Work on special projects as needed.
• All other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

This position has limited supervisory responsibilities for employees in the operations department.  Carries out any temporarily assigned supervisory responsibilities in accordance with SMG’s policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EDUCATION AND/OR EXPERIENCE

• Must possess a high school diploma or GED.
• Prior conversion and/or event experience in an arena, convention center or other similar public assembly facility preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work in a multi-tasking environment with minimal supervision.
• Ability to work well under pressure.
• Ability to work well in a team environment, alone, or with or without direct supervision.
• Good verbal communication skills.
• Must possess the ability to follow written and or verbal instruction.

PHYSICAL REQUIREMENTS

• Must be physically able to bend, stoop, walk up stairs and work from lifts, ladders for extended periods of time as needed.
• Standing and walking for extended periods of time.
• Moderate to extreme exposure to noise during events.
• Daily lifting up to 50 lbs. multiple times a day. 
• Eye-hand-foot coordination.
• Hearing sufficient to clearly hear voices, alarms, bells and horns.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility

COMPUTER SKILLS                       

• Minimal proficiency computer skills including the ability to operate standard office equipment such as computers, fax machines, phone, etc.

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel negligible
• Shifts vary – Required to work any shift needed (as scheduled)
• Ability to work irregular hours, including nights, weekends, and holidays.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.