Employment Opportunities

We are looking for an experienced ticketing professional to join our Ticket Office team. The Senior Ticketing Manager will report directly to the Director of Ticketing. This position will directly manage full-time team members, and provide Paycom Center clients with comprehensive event management and ticketing services. Primary responsibilities include providing venue-specific information to promoters, event submissions, event financials, ongoing event administration, box office operations, day of show production, and settlement. Product specialization will include Host, Archtics, TM1, Entry, AXS, and Account Manager. 

 

Responsibilities

• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Manage, lead, develop, and coach  full-time Ticket Office team members by providing staff with strong leadership oversight and career development
• Advise and manage reporting for the venue and its promoter clients.
• Ensure the venue is maximizing its use of Ticketmaster products and services.
• Provide initial venue-specific information to promoters such as venue specs and requirements, scalings, and financials.
• Submit events to Ticketmaster for programming; manage all inventory requirements, special offers, and programs on behalf of venue and promoter.
• Responsible for day of show box office support for venue, promoter, and customers with night of show settlement and reporting as required.
• Help maintain the Ticket Office budget and ensure department says within given budgetary restraints.  
• Build events in the Archtics database and assist Premium Sales & Services Team with season renewals and member presales, including setting up Account Manager for sales to our premium ticket members.
• Setup scanners, gates, rules, exceptions, load events, and archive with the Ticketmaster Entry system.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
• Collaborate with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT.
• Perform all other duties as assigned by Director of Ticketing.
• Assist the Director of Ticketing in developing the long-term strategy of the Ticket Office to best serve all clients while delivering on departmental and company objectives.

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

• 4-6 years’ experience with the Ticketmaster suite of products including Host, Archtics (as a super user), TM1, TM Entry, and Mobile Technology, AXS; or similar software.
• 4-6 years’ experience with large-scale events in a concert setting at an arena, stadium, or similar.
• Excellent verbal and written communication and documentation skills.
• Experience training and managing full-time staff.
• Extremely organized and detail- oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
• Proficient with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Skilled in conflict resolution.
• Ability to work well within a team environment, yet comfortable completing tasks independently.
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the arena
• Bachelor’s Degree in Business, Sports Management, Marketing or other related field is preferred.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

  

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

This position is responsible for the installation, maintenance and repairs of facility and client audio, video, and technical systems including lighting, sound, video, telephone systems, computer/data systems (internet) and radio and television broadcasts. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Setup, monitor and maintain all technical/staging equipment in the facility in regards to but not limited to audio, video, presentation/show lighting, scoreboard operations, staging equipment, telecommunications (phone service, special circuits and network.)
• Provide installation, and repairs on services such as phone, network, cable feeds, audio and video being either event related or structural.
• Coordinates telephone systems provider’s services outside the facility with in-house requirements.
• Maintains applicable code requirements that apply to cable insulation, ceiling plenum routing and support, wall penetration and fire routing when conduit raceways are necessary.
• Solves routine and extraordinary field technical problems
• Correctly uses and applies test equipment to verify problems to the facility systems
• Works from blueprints and develops sketches or schematics when necessary
• Reads, understands and communicates client floor plan layouts.
• Supervises and assists outside contractors, stagehands, riggers, and production crews
• Maintains inventory of all audio, video, and telecommunications equipment.
• Provides internet connections with the direction and assistance of the IT department
• Coordinates work with all operations sections; interfaces effectively with all users, providers and peers.
• Working knowledge of RF cable signals and plants
• Knowledge of installation of patch bays, switchers, mixers and converters in both audio and video applications.
• Maintains/ Services wide variety of Audio-Video-Lighting-Networking systems including Vitec IPTV, IPC Centrix phone, Crestron, Musco, ETC, Eaton, Adflow, and VenueNext throughout the building.
• Maintains/ services servers, encoders, broadcast patching, digital signage, and multiple software.
• Able to install/ design/ service various projects as needed throughout the building.
• Responsible for IT tasks such as wiring, routing, installing, networking, at the hardware and/ or physical network throughout.
• Operating systems during events when needed or coverage is not available.
• Maintain/ service all building lighting systems and equipment.
• Responsible for all related equipment maintenance, repair, and inventory.
• Coordinates with and assists outside contractors, stage hands, riggers, and production crews in the absence of the supervisor.
• Performs event standby and troubleshoots technical problems in real time situations
• Ability to identify and terminate all forms of audio and video connections whether consumer, professional or broadcast level.
• Extensive knowledge and understanding of signal flow for both audio and video applications.
• Working knowledge of wireless systems and frequencies
• Knowledge and understanding of digital vs. analog signals in both audio and video
• Operate forklifts, scissor lifts, boom lifts and company vehicles.
• All other duties and responsibilities as assigned

 

SUPERVISORY RESPONSIBILITIES

This position has minimal supervisory responsibilities.  In the event supervisory responsibilities are temporarily assigned, they must carry out supervisory responsibilities in accordance with ASM’s policies and applicable laws.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

EDUCATION AND/OR EXPERIENCE

• Must possess a high school diploma or GED
• College or Technical School degree preferred
• 1-2 years of previous Audio/Video installation experience required

 

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess a valid driver’s license

 

COMPUTER SKILLS

• Good working knowledge of computer hardware and software
• Proficient computer skills including the ability to operate standard office equipment such as computers, fax machines, phone, etc.
• Operate a personal computer using Windows and Microsoft Office software, including Word, Excel and PowerPoint.
• Regularly required to use handheld radio to communicate with coworkers and Management

 

KNOWLEDGE, SKILLS AND ABILITIES

• Experience in soldering preferred
• Working knowledge of phone systems and cross connecting preferred
• Troubleshooting skills a plus
• Crestron or AMX programming knowledge a definite plus.
• Ability to work in a multi-tasking environment with minimal supervision
• Ability to work well under pressure
• Ability to work well in a team environment with or alone without direct supervision
• Good written and verbal communication skills
• Must possess the ability to follow written and or verbal instruction
• Networking skills a plus
• Maintains a safe working environment.
• Attends to and conforms to the policies established by ASM in the successful performance of this position.

 

PHYSICAL REQUIREMENTS

• Must be physically able to climb and work from lifts, ladders, catwalks for long periods of time multiple times per day as needed.
• Standing and walking for extended periods of time
• Visual acuity to distinguish colors and color-coded wires
• Stooping for extended periods of time
• Hearing sufficient to clearly hear voices, alarms, bells and horns.
• Performing work through repetitive eye/hand coordination.
• Repetitive motion of the wrists, hands, and fingers.
• Exerting up to 40 to 60 pounds of force occasionally, and /or up to 30 pounds of force frequently, and/or up to 100 pounds of force rarely.

 

WORKING ENVIRONMENT

• May be exposed to shock hazards while working with wires
• May be exposed to vibrations during events caused by extreme noise
• May be exposed to occasional to frequent noise during events
• May be exposed to strobe lights/lasers during events
• Moderate to extreme exposure to noise during events.
• This position may require working outside with exposure to extreme heat or weather conditions

 

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel negligible
• Shifts vary – Required to work any shift needed (as scheduled)
• Ability to work irregular hours, including nights, weekends, and holidays.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

ASM, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Police Officer for ASM/OKC. The Police Officer is responsible for ensuring the safety of patrons, staff, vendors and property. They are responsible for documenting any incidents when they take police action while working for ASM and on any ejections, disturbances or problems that may arise. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Include the following. Other duties and responsibilities may be assigned.

• Enforce violations of city ordinances, state statutes and federal laws while working in an off-duty capacity on the premises.
• Perform security during events to ensure safety of patrons, staff, vendors, participants and others on premises
• Respond appropriately to any requests from building staff on disturbances
• Tour post regularly to assure safety of patrons, staff, vendors, participants, others and property left on premises
• Assist and handle any disturbances or problems that arise during events at either facility. If necessary, escort disruptive individual(s) to designated area and/or off the premises.
• If an ejection is made the necessary report are completed to document the incident.
• Assist with crowd control inside and outside the premises
• Assist with pedestrian and traffic control of patrons entering and exiting the premises
• Control unusual circumstances and events during fire, storms, civil disturbances and other emergencies
• Complete required reports and notifications in accordance with ASM’s and OCPD’s policies and procedures

 

SUPERVISORY RESPONSIBILITY

This position has minimal supervisory responsibilities. In the event supervisory responsibilities are temporarily assigned, they must carry out supervisory responsibilities in accordance with ASM’s and OCPD’s policies and procedures.

 

QUALIFICATIONS

To perform this job, an individual must be a full time employee of the Oklahoma City Police Department and eligible to work off-duty in accordance with the Polices, Procedures and Rules of the OCPD.

 

EDUCATION AND /OR EXPERIENCE

• Currently employed as a full-time employee of the Oklahoma City Police Department
•  Previous training on directing vehicle and pedestrian traffic

 

 KNOWLEDGE, SKILLS AND ABILITIES

 

• Ability to operate and effectively communicate on a radio
• Ability to handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations
• Effective negotiation and mediation skills
• Ability to work well with other staff members in the facility projecting a positive and professional image
• Professional appearance and comes to work in complete and clean OCPD uniform
• Strong customer service skills
• Maintain the highest standards of business ethics

 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Constant standing and walking
• Manual dexterity consistently required to use hands, to finger, handle or feel building keys, open doors and use a radio
• Repetitive motion of the wrists, hands, and fingers
• Occasional climbing, crouching, stooping, bending, kneeling or balancing to access different parts of the building
• Visual acuity required to inspect authorized or unauthorized vehicles
• Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 15 pounds of force constantly to move objects

 

CERTIFICATES, LICENSES, REGISTRATIONS

• Current Oklahoma police officer

 

COMPUTER SKILLS

• None Required

 

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Must be able to work in a fast paced environment. Must possess the stamina required to work long shifts with extended hours. Non-Event Day shifts required.

 

 OTHER QUALIFICATIONS

• Shifts vary -- Required to work any shift needed (as scheduled or determined by management)
• Ability to work irregular hours, including nights, weekends, and holidays.

 

WORKING ENVIORNMENT

• May be exposed to vibrations during events caused by extreme noise
• May be exposed to strobe lights/lasers during events
• Moderate to extreme exposure to noise during events
• This position may require working outside with exposure to extreme heat or weather condition.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

The Paycom Center is seeking an enthusiastic and highly motivated individual for the position of Event Services Coordinator. This role is a hybrid position encompassing event coordination and event day personnel. 50% of this role will be dedicated to Event Management and the other 50% is with Guest Relations and Event Security. This position assists the Event Manager and Guest Relations and Event Security Managers on a day-to-day basis and in a full-time capacity.

 

ESSENTIAL DUTIES AND RESPONSIBILITES

Meet Include the following.  Other duties and responsibilities may be assigned.

• Plan, organize, and manage events at Paycom Center.
• Supervise emergency/medical personnel, crowd control, ushers/ticket takers, and Police Officers as well as contract employees for events.
• Collect, filter, and present arena feedback data to management and directors.
• Coordinate outside service needs with food and beverage contractor, decorators, or other vendors.
• Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.
• File all personal injury and accident reports that may occur during events to management office.
• Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.
• Communicate with clients to obtain necessary technical requirements and other event related information.
• Inspect buildings and specific meeting areas to evaluate suitability for occupancy and ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the client's contractual agreement.
• Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments.
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
• Ensure that all Guest Relations & Event Security policies and procedures are followed.
• Serve as a point of contact for patron complaints.
• Assist in updating Guest Relations & Event Security personnel files and schedules.
• Oversee Guest Relations & Event Security recognition board.

 

SUPERVISORY RESPONSIBILITIES

This position has limited indirect supervisory responsibilities during the events. Carries out supervisory responsibilities in accordance with ASM’s policies and applicable laws.  Responsibilities include planning, assigning and directing work, addressing complaints and resolving problems.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the supervisory and essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

EDUCATION OR EXPERIENCE

• Minimum (1) year in a supervisory capacity.

• Bachelor’s degree from an accredited four-year college or university preferred.
• Facility management experience preferred.

 

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Possess knowledge of building operations, maintenance, practices, and safety requirements.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Experience managing queue lines walk-through metal detectors preferred. 
• Work independently, exercising sound judgment and initiative.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons, and others encountered in the course of employment.
• Work in a fast-paced environment.
• Remain flexible and adjust to situations as they occur.
• Ability to work well with multiple personality types. 
• Ability to work effectively in a team environment.
• Excellent verbal and written communication and documentation skills required.
• Must be able to successfully handle multiple priorities in high stress situations.
• Work effectively under pressure and/or stringent schedule and produce accurate results.

 

COMPUTER SKILLS                                      

• Operate a personal computer using Windows and Microsoft Office software.
• Operate standard office equipment including copier, scanner and fax machine.
• Experience with ABI Mastermind TMSS Workforce Management Software preferred. 
• AutoCAD experience preferred.

 

PHYSICAL REQUIREMENTS – the physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Visual acuity for review of computer monitors, contractual agreements, etc.

• This position may require working outside with exposure to extreme heat or weather conditions
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

 

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel minimal.
• Available to work extended and/or irregular hours including nights, weekends, and holidays.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

  

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.