Accessibility Guide

We are committed to offering each of our guests a safe and enjoyable experience. A full range of accommodations is available for our guests with disabilities and special needs. Amenities and services are highlighted below.

Accessible Tickets/Seating

Tickets for wheelchair accessible seating may be purchased along with seating for companions or guests at the box office and online.

Please indicate when purchasing tickets if you require accessible seating.

Accessible Drop-off/Entrance

Guests may be dropped off near the entrances at Reno and Robinson. The elevators near the northwest entrance provide access to all seating levels.

Accessible Tickets/Seating

Tickets for wheelchair accessible seating may be purchased along with seating for companions or guests at the box office and online.

Persons purchasing a ticket for an accessible seat, may purchase up to three companion seats that, based on availability, are contiguous and in the same row; otherwise, the companion seat should be  as close as possible to the accessible seat;

Please indicate when purchasing tickets if you require accessible seating.

Elevators

There are three (3) sets of passenger elevators.

Section 101 / Near Northwest Entrance

  • Access to all levels – including floor seating

Section 106 / Near Northeast Entrance

  • Access to all levels – except floor seating

Section 109 / Near East Entrance

  • Access to Club and Suite Level seating only

Emergency Evacuation

Our staff has been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety.

Listening Devices

Assistive listening devices are available for hearing-impaired guests at no charge and may be checked out at the Guest Relations desk just inside the northeast entrance, across from Section 105. Valid identification, such as a driver’s license, is required as a deposit to ensure the return of equipment.

Mother's Room

Paycom Center has created a space next to First Aid at Section 112 for fans who need a calm, quiet atmosphere related to sensory issues or for nursing mothers.

Parking

Accessible parking is available in the parking lots on the south side of Paycom Center. Entrances are available on S.W. 3rd Street, east of Robinson.

Accessible parking spaces are also available in the underground parking garage at the neighboring Prairie Surf Studios. 

View Parking

Restrooms

All public restrooms are accessible to our patrons with disabilities. Our facility also has family restrooms on each level.

Sensory Inclusion Room

In partnership with KultureCity, fans are able to check out kits designed to mitigate sensory overload that some may experience for Thunder game nights and other arena events. Kits are available at the VIP and Southwest entrances. In addition, the arena has created a space next to First Aid at Section 112 for fans who need a calm, quiet atmosphere related to sensory issues or for nursing mothers.

Service Animals

Trained guide dogs or service animals are permitted to assist guests inside the arena. Inquiries and requests may be submitted to our Guest Relations department by emailing info@asm-okc.com or by calling 405-602-8700.

Sign Language Interpreters

Signed performances may be arranged for select events. Services are not guaranteed for every event. However, we will make every effort to accommodate each request with a minimum of three (3) weeks notice. Please contact our Guest Relations Department for further information.

Telephones / Relay Calls

TDD/TTY phone is available upon request. Speech impaired, deaf and hard of hearing individuals, who have access to a TTY machine, may call Relay Oklahoma at 711or 1-800-722-0353, or their local TTYRelayCenter. Relay Oklahoma will then place your call to us and we will be happy to communicate with you through the relay service.

Wheelchair Assistance

Complimentary wheelchair escorts are available for guests requiring assistance to their seats. Requests may be placed at any entrance at the Guest Relations desk. Please note that wheelchairs are limited and are not available for use throughout the event. A member of our staff will return with the wheelchair to escort you to the exit at the end of the event. Or, if a wheelchair escort is required during the event, you may notify a member of our staff and we will be happy to assist.

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